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20th Birthday Sale FAQs
When does the 20th Birthday Sale run?
The sale runs from Thursday 1 October to Wednesday 21 October 2026. Birthday pricing is available for the duration of the sale, after which prices return to standard retail.
Do I need a discount code?
No code needed. Birthday pricing is already applied to every deal product, and any eligible offer such as free shipping is applied automatically at checkout.
Can I use another discount code or offer on top of a birthday deal?
No. Birthday deals cannot be combined with any other promotion, discount code or offer unless we have stated otherwise on that specific offer.
Are the birthday deals available in store and over the phone?
Yes. The same birthday pricing is available online, in store at Forrestdale and Burswood, and over the phone on 1300 483 249.
How do I get free shipping?
Free shipping applies automatically to eligible orders of $1,399 or more. You will see it applied at checkout, so there is nothing to enter.
Are any products excluded from free shipping?
Yes. A small number of oversized items are excluded because of their freight cost. These are the iTECH400X PRO, iTECH300X PRO, iTECH300SS, iTECH300US, Redback RB6.5, PS3600 PRO, EB3840 Expansion Battery and iFROST 95L. Shipping on these is calculated at checkout as normal.
How does the Golden Ticket work?
One lucky order each day during the birthday sale wins the value of that order back. If you have won, call the team on 1300 483 249 or email sales@itechworld.com.au and quote your order number, and we will process your refund.
Can I pay with Afterpay or Zip?
Yes. Afterpay and Zip are both available at checkout alongside card, PayPal, Shop Pay, Apple Pay and Google Pay.
I placed an order just before the sale started. Can I get the birthday price?
Promotional pricing cannot be applied to orders placed before the sale began. If your order has not been dispatched, call the team on 1300 483 249 and they will talk you through your options.
What happens if the product I want sells out?
Every deal runs while stocks last. We cannot hold products or issue rainchecks during the sale. If something is showing as out of stock, call 1300 483 249 and the team can let you know what is expected back in.
How do I enter the 20th Birthday Adventure Competition?
Visit the 20th Birthday Celebration page, fill in the entry form and tell us about your favourite Aussie adventure in 50 words or less. You can also upload a photo of yourself using iTechworld gear if you have one. Entry is open to Australian residents aged 18 and over, one entry per person.
Do I have to buy something to enter the competition?
No. No purchase is necessary. It is a game of skill judged on your story and your photo, so put your best adventure forward. Entries close at 11:59pm AWST on 20 October 2026.
How long will delivery take during the sale?
Orders are usually processed within 1 to 3 business days, with delivery typically 3 to 7 business days after that depending on where you are. October is a busier period than usual, so allow a little extra time.
Can I talk to someone before I buy?
Yes. Call the team on 1300 483 249, Monday to Friday 8:30am to 5pm AWST, or email sales@itechworld.com.au. You can also visit the Forrestdale Superstore or the Burswood Showroom.
