FAQs

1

What’s included in a Complete Kit?

Inclusions vary by tier and use case. Every kit combines matched components (battery/charging/controls/cabling/mounting as applicable) designed to work together.

2

How do I choose the right tier (Base, Premium, Complete, Ultimate)?

Start with your appliances (what you’ll run), then how long you’ll be off-grid.

  • Base: essentials / low draw / short trips
  • Premium: add monitoring & tidier install
  • Complete: add 240V capability & faster top-ups
  • Ultimate: longest stays / most accessories / solar-first setups

    If unsure, contact support!
3

Is solar supported?

All tiers are designed to integrate with solar (panel or blanket).

4

Can I install it myself?

Many customers DIY simple installs. For hard-mounted, high-current or vehicle-integrated wiring, we recommend a licensed auto electrician. We can provide wiring guidance and recommended installers.

5

How big a battery/inverter do I need?

Add up the watts of what you’ll run, multiply by hours of use, and allow headroom (20–30%). For inverters, size to the peak load (e.g., kettle, induction, tools). If you’d like, we’ll size it for you—share your appliance list.

6

How long will my setup run a fridge/lights/etc.?

Runtime depends on battery capacity (Ah/Wh), appliance draw, ambient temperature, and recharge sources (alternator/solar/mains), if you're unsure - get in touch with our 12V experts!

7

Can I upgrade later?

Yes. The ecosystem is modular—most customers add solar, extra batteries, or higher-output chargers over time.

8

Are the Black Friday deals available online and in-store?

Yes! All Black Friday offers are available online and select deals may also be available in-store. Stock is limited, so it’s best to act fast.

9

How long will the Black Friday sale run?

The promotion runs until 30th November, or while stocks last. Once an item is sold out, it may not return at the discounted price.

10

Can I combine Black Friday deals with other promotions or coupons?

No. Black Friday discounts are final and cannot be combined with other offers, vouchers, or previous purchases.

11

How quickly will I receive my Black Friday order?

Shipping times are the same as usual, but high demand during Black Friday may cause slight delays. We recommend ordering at least 10 business days earlier than your intended arrival date.

Standard Shipping Estimates:

  • Australia Post eParcel (7-10 business days)
  • Team Global IPEC (Toll) (7-14 business days)

Express Shipping Estimates:

  • Rural Express Service (2-4 business days)
  • Australia Post Express (5 business days)
  • StarTrack Express (6-8 business days)
  • TNT Road Service (6-8 business days)
  • Uber Delivery (2-6hrs) - WA ONLY

Air Freight Shipping Estimates:

  • Priority Air Team Global Express (2-3 business days)

FAST & RELIABLE SHIPPING

Straight from our HQ to your doorstep - wherever you are in Australia, we get your gear to you fast.

Money Back Guarantee

If you're not completely satisfied with your purchase, we'll make it right. No questions asked.

Legendary Support

Real Aussie experts, real support. We’re here when you need us, no offshore call centres.

Proudly Australian

100% Aussie-owned and operated, delivering top-quality power solutions to Australians, by Australians.